The most effective way to ensure our clients are always happy is to provide the very best in continued support to them and their support staff. 

 

We understand that 'PPM' Private Practice Manager is an essential part of the practice and as such, requires, rather like the patient, immediate and expert attention. 

 

No question is too trivial nor is anything too much trouble for our help desk technicians. 

 

In some instances, permission is given for our technicians to 'take over' the PC to resolve any problem that might arise, to save the secretary from having to follow involved directions over the telephone. 

 

If a problem cannot be solved over the telephone, then a site visit will be arranged.  Dependant on the cause of the problem, such visits may be free of charge.