The Service provided by 'PPM'

The service includes the following:

• Full training, installation and setting up of the software.
• Setting up of the standard letter templates to your exact requirements subject to the limitations of the word processor.
• Links to Microsoft Word and Microsoft Excel versions 97/2000/XP/2007
• CCSD OPCS Procedure definitions and Fees pre-loaded.
• Procedure Categories pre-loaded.
• Unlimited telephone support
• Version upgrades of 'PPM'

Modifications/ Additional Reports and Analysis

A crucial element of the service provided is that we are willing to discuss your particular requirements and, if possible, modify the software accordingly.

This is because we recognise that although 'PPM' is a very comprehensive system it is not until it is being used that the need for ‘client specific’ changes becomes apparent.

On the understanding that you are willing to wait until a subsequent version release there will be no charge.

However, if you require modifications to be carried out within a specific time frame then there will need to be a charge. We should point out that any modifications must be able to be included in the generic system. If a requirement falls outside this it cannot be done.

Additional Copies

You may load a copy of the software onto another PC at no additional charge. As 'PPM' uses one data file, only one copy can be used at any one time and the one to be used must have the latest data loaded onto it before work commences. This can be done over a Network, via the Internet or by portable data storage device..

Support

There is a support desk manned from 9am to 5pm, Monday to Friday excluding Bank Holidays.

Support Line: 0116 271 5130